Privacy Policy

This website is operated by My Home Hospice and Palliative Care Centre (Reg No: 2518), Poomala, Sulthan Bathery, Kerala - 673592. For the purposes of this Privacy Policy, we determine how and why the personal information described below is collected, used, stored and otherwise processed.

We collect personal information when you voluntarily provide it to us through this website, our forms, applications, enquiries, communications or services connected with the website.

Depending on the service or purpose for which you contact us, the information we collect may include:

• Basic contact information: your name, mobile number, email address, postal address, location and other contact details.
• Application information: information relating to volunteer, internship, employment, programme or service applications, including education, occupation, experience, availability and other information you choose to provide.
• Identity information: date of birth, photograph, identification details and other information reasonably required for identity or eligibility verification.
• Government identity information: where required for a legitimate and specified purpose, we may collect information from government-issued identity documents, including Aadhaar information or information from other officially issued identification documents.
• Identity documents: where a form or service requires supporting documentation, we may collect copies, photographs or other digital versions of government-issued identity documents and the information contained in them.
• Health or care-related information: where relevant to a request for care or a service provided by the centre, we may collect health, medical or care-related information that you voluntarily provide or that is reasonably necessary for providing the requested service.
• Communication information: messages, enquiries, feedback, requests and other information you send to us through forms, email, telephone, WhatsApp or other communication channels.
• Technical information: information such as IP address, browser type, device information and technical information generated when you use the website, where processed by our website, hosting or security services.

We aim to collect information that is reasonably necessary for the specific purpose for which it is requested. Where information or a document is optional, we will indicate this where reasonably practicable.

Certain services, applications or administrative processes may require identity verification. Where there is a legitimate and specified need, we may request Aadhaar information or another government-issued identity document.

Where Aadhaar information is collected, we use it only for the specific purpose communicated to you at the time of collection, such as identity verification, eligibility verification, administrative processing or another legitimate purpose connected with the service being provided.

We do not use Aadhaar information for advertising, targeted marketing, unrelated profiling or any purpose unrelated to the purpose for which it was collected. We do not sell Aadhaar information or identity documents.

Aadhaar information is handled with appropriate confidentiality, access restrictions and security safeguards. Access is limited to authorised personnel who have a legitimate need to access the information for the relevant purpose.

Where applicable, the collection, use, verification, storage, disclosure and retention of Aadhaar information will be carried out in accordance with applicable Aadhaar-related laws, regulations, UIDAI requirements and other applicable law.

We will not retain Aadhaar information or identity documents for longer than reasonably necessary for the purpose for which they were collected, unless continued retention is required or permitted by applicable law or legitimate record-keeping requirements.

We use personal information only for legitimate purposes connected with our activities and the service, application or request for which it was provided. These purposes may include:

• Responding to enquiries, requests and communications.
• Assessing and managing volunteer, internship, employment or other applications.
• Providing, coordinating or administering care and related services.
• Verifying identity, eligibility or information where reasonably necessary.
• Processing and maintaining administrative and operational records.
• Communicating with you about an application, enquiry, service or request.
• Protecting our website, systems, staff and users against fraud, spam, abuse and security threats.
• Complying with applicable legal, regulatory, accounting, reporting or other lawful obligations.
• Establishing, exercising or defending legal rights or claims where necessary.

We do not use personal information for purposes unrelated to the purpose for which it was collected unless we have a lawful basis to do so and provide any notice or obtain any consent required by applicable law.

Where consent is required, we will seek consent before or at the time personal information is collected and will provide appropriate information about the purpose for which the information is being requested.

By submitting information through a form, you confirm that the information you provide is accurate to the best of your knowledge and that you are authorised to provide any information or documents relating to another person.

Where you provide information about another person, such as a family member, patient or emergency contact, you should do so only where you are authorised or otherwise permitted to provide that information.

Where applicable law permits withdrawal of consent, you may contact us using the details provided in this policy. Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal and may not prevent continued processing where it is required or permitted by applicable law.

We restrict access to personal information to people and organisations that reasonably need it for the purposes described in this Privacy Policy. Depending on the service involved, this may include:

• Our authorised staff: team members who need the information to handle your enquiry, application, care, identity verification or administrative request.
• Google services: information submitted through our website forms may be processed using Google Apps Script and stored in Google Sheets under accounts controlled by the centre. Depending on the form, this may include personal information, identity information and Aadhaar-related information.
• Website and technical service providers: providers that help us host, secure and operate the website and its forms.
• Professional advisers: professional, legal, accounting, compliance or other advisers where reasonably necessary.
• Government authorities: where disclosure is required or permitted by applicable law, regulation, court order or lawful government request.

We do not sell personal information, Aadhaar information or identity documents. We do not use Aadhaar information or identity documents for targeted advertising or unrelated marketing.

Where a third-party service provider processes personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and security measures are maintained.

Our website forms use Google Apps Script to process form submissions and may use Google Sheets to receive and store submitted information.

Depending on the particular form, information processed through these services may include names, contact details, application information, identity information, Aadhaar-related information and other information submitted by you.

Access to the relevant Google Apps Script projects and Google Sheets is restricted to authorised personnel of the centre. We take reasonable measures to prevent unauthorised access, disclosure, modification or use of the information stored through these services.

We do not intentionally make personal information stored in our Google Sheets publicly accessible. We do not publish submitted personal information, Aadhaar information or identity documents on the website.

Google may process information through its infrastructure in accordance with Google's applicable terms and privacy practices. Depending on Google's infrastructure and the services used, data may be stored or processed in India or other jurisdictions.

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

Personal information submitted through our website forms is processed using Google Apps Script and, where applicable, stored in restricted Google Sheets under accounts controlled by the centre.

Access to personal information is limited to authorised personnel based on their legitimate responsibilities. We maintain appropriate account security and access controls for systems used to process or store personal information.

Information submitted through the website is transmitted over encrypted HTTPS connections. We take reasonable measures to prevent sensitive information from being unnecessarily exposed through public pages, URLs or other publicly accessible parts of the website.

Additional care is taken with information that may present a higher privacy or security risk, including Aadhaar-related information, government identity documents and health or care-related information.

Despite these safeguards, no internet transmission, electronic storage system or third-party service can be guaranteed to be completely secure. We therefore continually review our security and access practices and take reasonable steps to address identified risks.

If we become aware of a personal data breach, we will take reasonable steps to investigate, contain and address the incident, mitigate potential harm and make any notifications required by applicable law.

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide the relevant service, maintain appropriate records, resolve disputes, enforce agreements or comply with legal and regulatory obligations.

Different categories of information may therefore be retained for different periods. Aadhaar information, identity documents and other sensitive information are not intended to be retained indefinitely where there is no continuing legitimate or legal reason to retain them.

When personal information is no longer required, we take reasonable steps to delete, securely destroy or anonymise it, subject to applicable legal, regulatory or record-keeping requirements.

Where information is stored in Google Sheets or processed through Google Apps Script, deletion will also be carried out from the relevant systems when the information is no longer required, subject to applicable retention requirements.

You may contact us to request deletion of your personal information. We may retain information where retention is required or permitted by law or where it is necessary for legitimate legal or administrative purposes.

This website may use cookies or similar technologies that are necessary for website functionality, security, preferences or other technical purposes.

• Essential technologies: technologies required for the website to function securely and correctly.
• Theme preference: if you switch between light and dark mode, your preference may be saved in your browser so the site can remember your choice.
• Google Maps: if the Contact page contains an embedded or user-activated Google Map, Google may process technical information and set cookies when the map is loaded.
• Links to other services: phone, email and WhatsApp buttons may open third-party applications that have their own privacy practices.

If we introduce analytics, advertising technologies or other non-essential tracking technologies, we will update this policy and obtain any consent required by applicable law.

Certain application forms on this website may be intended only for adults. Where an application is restricted by age, the form will indicate the applicable requirement.

We may receive information about another individual where someone submits information on their behalf for a legitimate purpose, such as a care enquiry, patient-related request or emergency contact. The person submitting the information should have appropriate authority or permission to do so where required.

If you believe that personal information has been submitted to us improperly, please contact us so that we can review the situation and take appropriate action.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 and rules or regulations made under it, you may have rights relating to your personal information, including the ability to:

• request information about the personal data we process about you;
• request correction of inaccurate or incomplete personal information;
• request deletion of personal information where applicable;
• withdraw consent where processing is based on consent and where withdrawal is legally available;
• request information about how your personal information is being processed; and
• raise a complaint or grievance regarding the handling of your personal information.

To make a request or raise a privacy concern, contact us at myhomehospice02@gmail.com or call 9656484163. We may need to verify your identity before acting on a request, particularly where the request concerns access to or deletion of sensitive personal information.

We will handle requests in accordance with applicable law and within the applicable time limits. Certain requests may be restricted where continued processing or retention is required by law or is otherwise permitted by applicable law.

Your personal information may be stored or processed using systems operated by us or by third-party service providers, including Google services used for processing and storing form submissions.

Depending on the services we use, your information may be processed on servers located in India or in other countries or jurisdictions. Where personal information is transferred or processed outside India, we will take reasonable steps to comply with applicable legal requirements relating to such processing.

We maintain reasonable safeguards designed to reduce the risk of unauthorised access, loss, disclosure or misuse of personal information.

If we discover a security incident involving personal information, we will take reasonable steps to investigate and contain the incident, mitigate its effects and comply with applicable breach-notification obligations.

Where applicable law requires us to notify affected individuals or a relevant authority, we will provide the required notification in the manner and within the period required by law.

We may update this Privacy Policy when our data collection, services, technology, legal obligations or privacy practices change. The date at the top of this page shows when the policy was last updated. Material changes may be communicated through the website or other appropriate means where required.

My Home Hospice and Palliative Care Centre, Poomala, Sulthan Bathery, Kerala - 673592. Email or call: myhomehospice02@gmail.com or call 9656484163. You can also use our contact page.